Refund Policy

ZoelioDental is a subscription service billed in advance, monthly or annually, depending on the plan you choose. This Refund Policy explains when you can get your money back. It applies to every paid subscription to ZoelioDental sold by Zoelio Software Private Limited.

If ZoelioDental is not right for your practice, you can request a full refund of your first subscription payment within 14 days of the date it was charged. No reason is needed. If your plan starts with a free trial, the 14 days start on the day the first payment is taken, not on the day the trial begins.

Subscriptions renew automatically at the end of each billing period. You can cancel at any time from your account settings to stop future renewals, and you keep access until the end of the period you have already paid for. Renewal payments are not refundable, except where applicable law requires a refund or where we charged you in error.

Email support@zoelio.dental from the address registered on your account, or contact us through the Contact page. Include your clinic name and the date of the charge. We aim to reply within 3 business days.

Approved refunds are returned to the original payment method. Payments outside India are processed by our payment partner Paddle, which acts as the merchant of record. Payments in India are processed by Razorpay. Your bank or card issuer may take 5 to 10 business days to show the refund.

A refund includes any sales tax, VAT or GST that was charged on the refunded payment.

Nothing in this policy limits any rights you have under the consumer protection laws that apply where you live.

If you have a question about this policy or a charge on your account, write to support@zoelio.dental.